Category: Maintenance & Support

Many Magento merchants avoids bugs, slow site, design issues and technical problems, that costs a lot of HIDDEN LOSSES.

You never know the amount of orders that visitors didn’t make due to slow site, bugs, design & other tech issues. The amount is BIG, VERY BIG.

Hiring a Certified developer from Mage monkeys For 25 hours can help you to solve such issues.

We don’t do long term contracts unlike other agencies to trap customers.

We charge customers for the hours taken by our developers to solve their issues. Sometimes, it takes as low as 25 hours.

Don’t keep your HIDDEN LOSS button ON by avoiding slow site, bugs, & tech issues.

Hire a certified Magento developer & accelerated your sales.

Running an eCommerce store involves many tasks to make sales, but as a merchant, you can’t do everything yourself. You need to focus on the most important tasks. However, you can’t avoid the other operational tasks because they also contribute to the sales process.

The Solution is Hire an eCommerce assistance and assign all task to him/her.

The multitude of tasks they can perform:

• eCommerce listing creation and optimization
• Order processing
• eCommerce Inventory management
• Adding tracking for orders
• Customer service
• Basic photo editing & re-sizing
• Amazon competitor analysis and market research
• Administrative tasks such as scheduling appointments, answering phone calls,
• database entries, data presentations, and travel arrangements, among others.
• E-mail management
• bookkeeping and managing finances
• Social media management and analyzing customer insights
• Website maintenance
• Other marketplace & eCommerce tasks

An eCommerce virtual assistant (VA) will help you with the product and research-based tasks, excel work, product image editing, product listings, optimizing product lists, managing pricing and inventory, fulfilling orders, processing returns and exchanges, bookkeeping, and handling customer support, thereby keeping your store up to date and running 24×7.

At Mage monkeys, we offer virtual assistance service at CHEAPER rates (very much cheaper compared to official resource) to eCommerce merchants so they can focus on management level tasks and their stores runs smoothly.

To hire an eCommerce virtual assistant at AFFORDABLE rates, fill the below form.

eCommerce business is like a car, if it’s not regularly maintained and serviced, it will eventually break down.

Many eCommerce merchants FAIL to maintain their sites as they are more focused on operations and other business areas.

Eventually, they need Magento support to solve numerous bugs and improve store performance to achieve MORE SALES.

At Mage Monkeys, we helped our clients to INCREASE SALES by offering them unconditional Magento support.

Our sales based support includes:

– Solving tech issues faced by the client
– Performing technical audit
– Improving web speed
– Adopting the latest technology
– Helping clients with SEO based technical solutions
– & sharing many more suggestions through which sales can get improved.

Our support is not only limited to the problem faced by the client, but we also suggest our client technical suggestions that can help them to increase sales and other performance-based matrices.

Fill out the below form if you are looking for Magento support.

Web & App technologies are changing day by day. New eCommerce trends offer numerous benefits to businesses. To implement & leverage them in ASAP mode you need to have a real-time technical team who can be ready when you give them tasks to do.

Having real-time technical support offers many other benefits listed below.

1. Helps your store from getting hacked: If your eCommerce store will get hacked then it will be a troublesome situation for your business which can be avoided if you have a capable tech team.

2. Sales improvement: An indirect benefit of having a tech team is improvement in the sales cycle. Tech teams make your site run flawlessly which leads to sales improvement.

3. Bugs & Error solving: Tech team will solve bugs in the realtime. Let’s say your one visitor faced a problem during his order journey then the tech team can read the logs and make sure that same bug never appears again.

4. Your business ideas never go into pause mode when you have something new to try: If you find anything worth improving right away, your tech team can do it for you in asap mode. You don’t need to worry about numerous “hows”, “whys”, & “whens”. You will not only have answers but solutions to all your planning & questions.

5. It reduces your development cost: Once your tech team will get familiar with your system’s structure, they will take 1 hr to execute a normal task which can take 10 hrs by any other developers. Because your tech team knows where to hit. This will save tons of development hours which means cost benefits.

There are many other benefits you can leverage if you have a capable & experienced tech team partner like Mage Monkeys who offers developers whenever you need. We don’t impose numerous conditions on hiring, but offer flexibility as that’s our USP. Fill the below form and let’s discuss taking your eCommerce business to the next stage.

Many eCommerce businesses fail as they don’t maintain their store. Running a business is a different thing and running an eCommerce site flawlessly is another.

A vehicle can run on gas/diesel or petrol, but eventually, it needs maintenance so that it offers the best performance and runs for a long race. Like those vehicles, an eCommerce site also needs maintenance service so that your ebusiness can work & grow flawlessly.

To keep the sales cycle grow, you need to do the below tech exercises at the regular interval:

– Store Load Speed Testing
– Version Upgradation
– Extension Upgradation
– Basic UX/UI changes
– Server Maintenance
– Browser Compatibility Testing
– Store Troubleshooting
– Monthly Store Backup
– Monthly Store Analysis
– Product Editing
– Theme Upgradation
– Traffic Stats and Analysis
– Store content updates
– Form Testing
– Link checking
– 404 checking
– Store Image Replacement
– New Extension Installation
– Regular Backup
– Security Patch Setup
– & many more.

Just having an eCommerce store won’t give you the desired success, you need to perform the above technical exercises on a regular interval so that your store can help you to draw the hike in your business sales graph.

It may look like a long list of tech exercises, but it’s just a piece of cake for a Magento certified developer. We suggest you hire a Magento certified developer for your store.

Your Magento store requires constant attention and unbiased maintenance to ensure serving your audience with a flawless experience. Magento support services include different tasks such as design changes, migrating to the latest version, site optimization, installing security updates, third-party integration, and so on.

In this post, we have a hand-picked list of Magento support service requests and solutions which are useful for every Magento store owner.

1. Site optimization

Magento 2 very different from Magento 1. It is customizable and scalable but also has strong challenges and requires efforts for systematic optimization.

To enhance store performance, we implement some of the best practice, such as:

• loading ‘above-the-fold’ contents first
• reducing page size
• implementation of PWA (Progressive Web Apps)
• JS bundling
• Optimizing Time to First Byte (TTFB)
• capitalizing on HTTP ver.2
• varnishing for full page caching

The optimization process also includes Magento catalogs, setup CDN (for faster response time), deleted unused extensions, create Elastic search for quicker search, and more.

2. Magento 2 migration

Magento 2 comes with excellent features, bug fixes, and enhancements. Magento 2 migration process includes:

• checking extensions compatibility
• getting Magento 2 infrastructure ready
• initiating the migration steps
• performing system integration tests
• getting prepared for go-live
• turning on Magento 2.x store

Migrating the store from Magento 1 to 2 or 2.3 needs meticulous planning. It consumes significant time and resources, but the benefits like quick page loading speed, faster catalog performance, more orders processing capabilities, latest security updates, Magento 2 features, etc., are too hard to ignore.

3. Integrating third-party extensions

Magento is so flexible and customizable that you can easily integrate your Magento with third-party extensions through extension-based functionality. Third-party extensions are quite common when it comes to Magento support service requests.

To enhance the online user experience, Magento 2 can be integrated with various third-party extensions that can help you implement cutting-edge smart solutions. When the site uses too many third-party extensions, then there are chances that the website can face some glitches, and performance could drop. Therefore, the very first step after the integration is auditing the website as the developer can resolve the conflicts before adding the next extension.

4. Implementing security updates

To keep the site protected and performance intact, you need to avoid any security vulnerabilities. So we periodically check and update the site with the latest security patches officially released by Magento.

It’s tricky to implement security updates on a heavily modified Magento site. In such a scenario, we keep the original state of the Magento cores and execute the security update outside in such a way that it does not interrupt the core files. After successfully updating security, we install and test the customizations to check if they function correctly.

5. Integration with ERPs, CRMs, and others

There are so many crucial tasks involved when you integrate ERPs and CRMs with your Magento. These tasks depend on ERPs such as suppliers, orders, warehouses, product returns, and so on.

In a nutshell, the most common requests in Magento manage services and supports are Magento performance optimization, installing security patches, third-party integrations, and migration to the latest Magento versions. At times these requests may overlap with each other, and in many cases, security updates, migration, and big fixes are inevitable.

Do you think you have a website with a perfect look is enough for an eCommerce seller?

Well, the answer is no…

As a store owner, you need to ensure that the store runs seamlessly all the time. One might think that the monthly maintenance of your Magento website is a tedious task but it will save a lot of money and time in the long run. If you avoid timely maintenance then it may cause serious issues with the website performance and you will also see the loss of sales, revenues, and customers. Hence, in order to ensure that the store is on a top performance level, you have to carry out monthly Magento maintenance check-up.

To give you a clear picture and understanding, we have listed 8 important steps that summarise the complete monthly Magento website maintenance that you must follow.

Step 1: Analyse the site’s performance

Begin with a performance analysis that aims at spotting any potential problems that are existing or may arise in the future. There are tools available such as Google Analytics which enables you to monitor key parameters such as traffic, bounce rates, form submissions, orders, and more. Keep a close on these parameters as it shows the result, for example, a high bounce rate may show issues with speed, content, or spam traffic. Abnormal traffic spikes, the reduction in conversion rates, and a decline in orders are other concerns to watch out for.

Step 2: Examine site speed

Site speed plays a significant role in generating more revenue as a super-fast website offers a better user experience. Visitors can seamlessly access the store, view pages, and navigate the site. Whereas a slow loading page will lead to high bounce rates and cart abandonment. Thus, to identify the need for Magento optimization you have to run a speed test so that you can take the requisite action.

Step 3: Execute security measures

After speed, comes security, it is another top priority for any eCommerce website. Your monthly maintenance routine must include a security check. Neglecting this step can put user data at risk and it can cause other issues for your business. Besides, Google also gives priority to those sites that are secure and gets them on top of search rankings.

Step 4: Check on broken links

Your Magento store can have broken links which can hamper the user experience and lead to cart abandonment. Therefore checking those links should be a part of your maintenance check. Tools like Google and Bing webmaster can make it easy to detect error pages and enable you to fix such pages so that you can provide a smooth user experience to your visitors.

Step 5: Test forms

Next is to check the forms that make a part of the selling and marketing process. Checking forms is another key part of maintaining your Magento eCommerce store as forms collect user information, email, addresses, contact details, and leads. So, a minor fault in the process can result in the loss of leads.

Step 6: Examine the order process

Your monthly maintenance checklist should include testing of the order process. It is vital to test the entire order process not only monthly but on a regular basis to make sure that every UX is a seamless one. Keep a check on various parameters like product navigation, add-to-cart, checkout, and payment.

Step 7: Backup is important.

Always keep a backup of your Magento store because disasters can happen despite the best security measures. An updated backup will rescue your store if there is a hacking attack on the store or a sudden crash. And also, check the backed-up copy as well. Additionally, store information offsite as an extra security measure so that you have something to fall back on in case of an unexpected incident.

Step 8: Keep updated content on the site

apart from all the technical aspects, your site should always have fresh content for your visitors. Begin with Magento design; give your site a complete makeover once in a while or at least seasonally. Likewise, a new blog post or fresh content works as a wonder in engaging more visitors and increasing site traffic through SEO. Moreover, you can run a contest or promotional campaign just to give it a fresh look and engaging for the visitors.

Conclusion

The best way to do this is to know the elements on this list and have an experienced maintenance partner take care of it. Typically, it comprises seemingly small tasks which can make a massive difference when it comes to keeping your online store in good condition. The above points summarize the maintenance of your Magento store to a large extent. To carry out the monthly maintenance of your Magento store smoothly you may require hiring professionals. At Mage Monkeys we cater a complete range of services, right from development to migration, customization, maintenance, support, and more.

Connect with us and we will help you with your monthly maintenance requirements.

Magento is the most popular platform for creating an eCommerce website. It consists of a good level of customization which can make your site fit seamlessly with your website’s design theme and business practices. It lets you create a shop that suits your style, picking, and all the needs as per your business requirements.

As a Magento store owner, you need to make sure that your site is running smoothly and efficiently. For example; if your site goes down or your shop stops working then you might lose your potential customer at the last stage of making a purchase. It’s not only about such crashes but slow-to-respond sites are also frustrating. These kinds of situations can harm your revenue and also your online brand reputation. A little delay in maintenance and potential sales are lost as customers visit any other website. Hence, merchants should realize that the Magento store needs a good deal of care and attention to keep it in top running order.

Below are some best ways to ensure that you are getting the very best kind of Magento support and maintenance.

Upgrade to the latest version

If your Magento version is always updated then you will be able to take its full advantage as newer versions receive constant upgrade features that might make your website stand out. So, always spare a few minutes to upgrade your Magento version.

Choose a reliable hosting service

You have to select a reliable hosting service that comes with all the industry-standard security features. Make sure that you choose a channel that is HTTP secured as it will give you added SEO benefits.

Configure Magento site cache

Opt for varnish cache to improve the performance of your site as it will act as a web accelerator to increase the speed of your Magento site by saving a copy of the page in the RAM.

Secure the server environment

You have to keep your server safe and secure from a whole range of online and environmental threats. Your site consists of sensitive data of your customer so it’s your duty to make sure you are doing everything possible to keep this safe.

Remove the test products

Test products that remain on your site lead to inaccurate reporting and slow down the front-end inquiries. They consume a lot of disk space and reduce the overall speed of your Magento site.

Update Magento extensions

There are number of extensions used in the Magento site for themes and other functions so along with Magento update, you also have to update those extensions.

Hire a Magento maintenance company

You may find the above Magento website maintenance tips easy but it is easier said than done. For any type of online business say sports store, health food emporium, etc. you need a Magento maintenance company to carry out this task. Your store needs regular care and attention to hiring a professional or team of professionals will make things easier and you can focus on running your business.

Why choose Mage Monkeys for Magento Maintenance & Support?

We have a team of professional Magento developers to keep you up to date with everything that is going on. We completely understand inside and out and can surely help you and your business to get the most from your Magento site. Our prime focus is on the security of your site.

Our team will work on essential upgrades for your site and have the skill to make good decisions about what will and won’t work for your business. We provide comprehensive 24/7 Magento support and maintenance service to make the entire process easy to understand. We have a wide range of support packages to choose from depending on your business needs.