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How to Integrate Kayako with Magento 2?

Do you find it difficult to integrate Kayako with Magento 2?

Well, don’t worry we are here to help you. Below described steps will guide you when you next time integrate Kayako with Magento 2.

Before you start you should know: What is Kayako?

Kayako is a customer care software which is used by more than 30,000 organizations around the world. The tool supports live chat, tickets, web, email, and calls. It will also let you search detailed information based on customer queries. The main aim of this software is to help business owners understand customers better as well as to give customers a great shopping experience. Through this software, you can provide the fastest support if your customers have any concerns.

Let us now understand the integration of Kayako with Magento 2.

To integrate Kayako

  • Step 1: Sign up the Zapier account
  • Step 2: Sign up the Kayako account
  • Step 3: Integrate Magento 2.x
  • Step 4: Integrate Kayako for your Magento 2 store via Zapier

Step 1: Sign up the Zapier account

Signup Zapier.

Step 2: Sign up the Kayako account

Signup Kayako

After you login into Zapier, choose Make a Zap to start integrating.

Step 3: Integrate Magento 2.x

In this step, you have to choose Magento 2.x so that Zapier can get all data from your store.

Now, choose New Customer in select Magento 2.x Trigger field and then click on continue.

Further, you need to connect an Account in select Magento 2.x account field. In this step, you have to enter full domain, admin username and admin password of your Magento 2 store as shown below:

After creating your Magento 2.x account, the screen will display as an image below. Then, choose Save + Continue.

Perfect! You have successfully tested Magento 2.x. for the next step click on continue.

Step 4: Integrate Kayako

In Choose an Action App field, select Kayako.

Then, you have to choose one of the options from the drop-down in the Select Kayako Action field and click on continue.

After that, you have to select Kayako account. Please click on Connect an Account, your screen will show as an image below:

After you enter Domain, Email and Password to access your Kayako account. Then, click on Yes, continue. this will connect your Kayako account.

Here, you have to Set up Kayako Event. So, enter Event as well as the information of customers such as Email that you have created from your Magento 2 store and then click on continue.

After completing above steps, congratulations, you have successfully tested Kayako. Finally, choose Finish and set the name your zap to complete.

From now on, your Zap is working and it will auto-check for your Magento 2.x new customer.

  • Great! You have just done the integration between Kayako and Magento 2.

Hence, this how the integration is done between Kayako and Magento 2.

Integrate this software for your Magento 2 store today to provide great customer support.

Fill the form below if you need us to connect your magento store with Kayako.





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    Eshika Is a bibliophile and conversationalist. Her life revolves around writing , photography, presentation and repeat. "go with the Flow" is her approach in life.

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