If you want a great solution to easily reach your customers then you must have Zendesk but what is Zendesk? Many of us are not fully aware of this software and about its integration with Magento 2. Therefore in this post, we will understand Zendesk in detail

What is Zendesk?

Zendesk is the most recommendable customer care software. It is very easy to deploy and it is used by more than 40,000 organizations around the globe. It increases the productivity for your Magento store by reducing the cost and also it brings satisfaction to your customers. Zendesk provides integration support channels like Email, chat, web and social media.

Moreover, it is easy to use and attracts customers with an eye-catching interface and interesting icons. So choose Zendesk. It will definitely bring a new breeze to your store.

Now let’s learn:

How to integrate Zendesk with Magento 2

To integrate Zendesk

• Step 1: Sign up the Zapier account
• Step 2: Sign up the Zendesk account
• Step 3: Integrate Magento 2.x
• Step 4: Integrate Zendesk for your Magento 2 store

Step 1: Sign up the Zapier account

• Signup Zapier

Step 2: Sign up the Zendesk account

• Signup Zendesk

After you log in into Zapier, choose Make a Zap  to start integrating

Step 3: Integrate Magento 2.x

In this step, choose Magento 2.x so that Zapier can get all data from your store.

Here, choose New Customer  in select Magento 2.x Trigger field and then click on Save+continue.

Now here you have to connect an Account  in select Magento 2.x account  field. In this step, make sure to enter full domain, admin username and admin password of your Magento 2 store as the image below:

After generating your Magento 2.x account, the screen will display as following image. Then, choose Save + Continue.

Great! You have successfully tested Magento 2. Now click on continue  for the next step.

Step 4: Integrate Zendesk

In Choose an Action App field, choose Zendesk  and click on Continue.

Then, you have to select one of the options from the drop-down list of Select Zendesk Action  field. After selecting, click on continue.

Next, you have to Select Zendesk account. Please click on Connect an Account.  Then, your screen will display the image as shown below:

On this step you have to sign in your account and enter API Token  that is found in your Zendesk account. Immediately, your PC will show the account that you have just created. Now, click on Save + Continue.

Next, you must Set up Zendesk ticket.  Here, enter all required information as well as the information of customers such  as Requester Name, Requester Email that you have created from your Magento 2 store, then click on continue  box.

Perfect, you have tested Zendesk  successfully. Finally, choose Finish  and set the name your zap  to complete.

Your Zap is working and now it will auto-check for your Magento 2.x new customer.

Great! You have just done the integration Zendesk with Magento 2 via Zapier.

Now, it’s time for you to take the best use of this software hence do the first thing first which is the integration with Magento 2?

If you still failed to integrate, then hire Mage Monkeys for the Magento integration service.